Frequently Asked Questions

Do you offer free shipping?

Yes, we do! In Europe we deliver for free on all orders. International we charge a fee that will be shown by checkout.

What materials do you use in your jewelry?

We use only high-quality materials including sterling silver 14k Gold and Rhodium plating, and ethically sourced gemstones. All our pieces are nickel-free and hypoallergenic.

How long does shipping take?

Standard shipping within Austria takes 2–4 business days. International orders typically arrive within 7–14 business days. Express shipping options are available at checkout.

Do you offer gift wrapping?

Yes! All our jewelry comes in a beautiful branded box. We also offer complimentary gift wrapping and a personalized message card upon request.

Can I return or exchange my order?

We accept returns and exchanges within 14 days of delivery, provided the item is unworn and in its original packaging. Custom or personalized pieces are non-refundable.

How do I care for my jewelry?

To keep your jewelry looking its best, avoid contact with water, perfume, and harsh chemicals. Store pieces separately in a soft pouch or jewelry box. Clean gently with a soft cloth.

Do you offer custom or personalized jewelry?

Yes! We love creating custom pieces. Please contact us via email or our contact form to discuss your ideas and we will get back to you within 48 hours.